Returns and Exchanges

At Barakah Emporium, we want you to feel confident in every purchase. If an eligible item is not quite right, we’re happy to accept returns within 30 days of delivery, subject to the conditions below.

30-Day Return Policy

Eligible non-liquid items may be returned within 30 days of the date your order was delivered.

To qualify for a return, the item must be:

  • Unused, unworn, and in its original condition
  • Returned with its original packaging, tags, and accessories, where applicable
  • Free from damage, stains, scents, alterations, or signs of use
  • Accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable & Final Sale Items

For hygiene, product integrity, and food-safety reasons, all liquid and consumable products are final sale and cannot be returned or refunded.

This includes, but is not limited to:

  • Oud oils
  • Attars
  • Fragrance oils
  • Honey
  • Other liquid or consumable products

These items are non-refundable even if they have not been opened.

This policy does not affect situations where an item arrives damaged, defective, or incorrect. Please contact us if there is an issue with your order.

Exchanges

If you would like to exchange an eligible non-liquid item, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative or process the return according to our return policy.

Liquid and consumable products are not eligible for exchange unless they arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

We carefully inspect and package every order before it leaves Barakah Emporium.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

When contacting us, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and packaging, where applicable

Our team will review the issue and work with you toward an appropriate resolution.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning an item, as Barakah Emporium cannot be responsible for return packages that are lost or damaged in transit.

Original shipping charges, where applicable, are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original method of payment.

Please allow additional time for your bank, credit card provider, or payment processor to post the refund to your account.

Items That Cannot Be Returned

Returns cannot be accepted for:

  • Oud oils, attars, fragrance oils, honey, or other liquid/consumable products
  • Items returned more than 30 days after delivery
  • Used, worn, altered, damaged, or incomplete items
  • Items missing their original packaging or included accessories
  • Items specifically marked Final Sale

How to Start a Return or Exchange

To request a return or exchange, please visit our Contact Us page and provide your order number along with the item you would like to return or exchange.

Please wait for return instructions before sending your item back.

Do not send returns without first contacting Barakah Emporium.

Questions?

If you have any questions regarding the eligibility of an item for return or exchange, please contact us before sending it back.